Home & Kitchen ( Pooja Needs, Electrical, Mops, Brushes & Scrubs, Furnishing, Stationery, Toys, Games & Fitness, Kitchenware Dining )
7 days Returnable
You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables )
Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the wrong product delivered, quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu )
Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts )
Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Snacks & Branded ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring )
Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Snacks & Branded ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring )
Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water )
Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Personal Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming Tools and Accessories )
Non-Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Home Care (Detergents, Dishwash, All Purpose Cleaners, Fresheners & Repellents )
Non-Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Handloom & Handicraft- Home & Kitchen ( Bedsheets, Towels, Blankets, Quilts, Dohars, Curtains, cushion covers, mats, Vases, Wall Decor, Table & Kitchen Linens, containers etc. )
7 Days Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Mom & Baby Care (Baby Grooming, Baby Bath & Hygiene, Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health & Wellness )
Non - Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Mom & Baby Care (Baby Gear, Baby Bedding Sets & Pillows, Baby Furnishing, Baby Furniture, Child Proof & Safety, Baby Toys, Mom & Maternity)
7 days Returnable
You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Men, Women, Boys, Girls, Junior Boys, Junior Girls, Infants ( Clothing Accessories, Western Wear, Belts & , Ethnic Wear, Fusion Wear, Night & Lounge Wear, Maternity )
30 days Returnable
You may return the Product, if the Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding, and bubbling.
You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.
Handloom & Handicraft ( Apparel- Sarees, Dress material, dupattas, Stoles & Scarves etc; Footwear- Juttis & Mojris, Sandal & Shoes etc )
7 days Returnable
Return of ‘Items not described as depicted’ for these products is not allowed as these are authentic handmade products and can vary from product to product. Characteristic imperfections associated with hand-printed, handwoven pieces like unevenness in selvedge and weave could be expected and colours may fade/bleed due to the traditional dyeing method employed.
You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered (unless proven vendor defect), exchange is being initiated against the order under which it was bought and from same account. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached and with original folds.
Belts, Wallet, Handbags, Bags, Travel Luggage
10 days Returnable
You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.
Lingerie, innerwear, and swimwear; Cosmetics; Socks and stockings;
Non- Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Footwear (Men, Women and Kids)
15 days Returnable
You may return the Product due to size issue, fit issue, colour issue, manufacturing defects or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
ou can return if the Product is unused/ unwashed, and price tag / bar code is intact. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up.
Watches Straps & Bands
7 Days Returnable
This Product is eligible for return within 7 days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Frames, Cases (Eyewear)
30 Days Returnable
This Product is eligible for return within 30 days of delivery. You may request return of the Product if it is damaged, defective or if parts of the product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the Product prior to issuing refund.
Sunglass
7 Days Returnable
This Product is eligible for return within 7 days of delivery. You may request return of the product if it is damaged, defective or if parts of the product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
In addition to the aforementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the Product prior to issuing refund.
Gold Coin, Silver Coin
Non-returnable
Products under this category are non-returnable due to the nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product or the package delivered, you may contact the customer care for a resolution.
In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, or incorrect Product.
Any concern regarding the quality or the package must be communicated to the FojiMitra customer care within 24 hours of delivery.
Books
Non-returnable
Products under this category are non-returnable due to consumable nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Fashion Jewellery
7 days Returnable
The Products under this category are returnable within 7 days from the date of delivery.
We will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up.
Electronics (Mobiles & Tablets, Home Appliances, Computers, Printers and IT, Kitchen Appliances, Smartwatches, Fitness Bands, Smart Wearables, Audio, Telephone sets, Personal Care appliances and Accessories, Office appliances)
7 Days Returnable (T & C Apply)
The Products under this category are returnable within 7 days from date of delivery only if they are damaged, defective, have a missing part or are different from what was ordered basis the product description from what was ordered on FojiMitra
For products such as mobiles, tablets, smartwatches or laptops, etc. (any item which you can install without the assistance of a technician) you are required to contact FojiMitra customer care to intimate of any physical damage or defect etc, within 72 hours of delivery. For products being reported for physical damage or defect or has a missing accessory or is different from what was ordered basis the description on FojiMitra website returns will only be accepted if the product has not been activated.
In case of any issue arising after 7 days of delivery users may contact the manufacturer directly under the product warranty provided by the manufacturer (as applicable).
For the order/ products fulfilled by Reliance Digital Stores, please reach out to the Reliance Digital Store directly for processing the return or refund of such Products. You may reach out to the Reliance Digital Store via the store number available on the invoice. The return would be processed at the Reliance Digital Store in accordance with this Policy.
Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
You should make sure that you erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Reliance shall not be liable for any misuse or loss or theft of such information.
Electronics (Televisions, Large Appliances like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave)
7 Days Returnable (T & C Apply)
For products such as air conditioners, televisions, water purifiers, refrigerators, convection microwave or washing machine, etc (any item which requires installation/ demonstration by an authorised technician), please contact the FojiMitra customer care to register damage or defect within 7 days of delivery*.
You shall have the option to contact the Brand or the seller directly or FojiMitra shall arrange for a visit of a technician from ResQ/the Brand/ Seller to assess the damage or defect and accordingly initiate the return.
*Products will not be eligible for returns if they are installed by a third-party technician not assigned by FojiMitra.
Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
Electronics - Personal Care & Grooming - Oral care (Power Toothbrushes, Water Flossers and Accessories) Grooming (shavers, trimmer, epilator); Audio (in ear-earphones/ ear-bud)
Non-Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product.
In the rare event you receive a damaged, defective or different product you may return the Product on door-step delivery for the aforesaid reasons.
In case you receive a Product which is damaged or defective or is different from what was ordered basis the Product description provided on FojiMitra, you may contact FojiMitra customer care for initiating return/refund process within 72 hours of the delivery of the Product. We may ascertain the damage or defect in the product prior to processing the refund.
For the order/ products fulfilled by Reliance Digital Stores, please reach out to the Reliance Digital Store directly for processing the return or refund of such Products. You may reach out to the Reliance Digital Store via the store number available on the invoice. The return would be processed at the Reliance Digital Store in accordance with this Policy.
Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the refund. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
All Pet Food (including Dog, Cat, Bird, Fish, Turtle etc.) and Grooming Aids and Accessories, Cat Litter & Accessories, Health & Hygiene, Harness and Collars
Non-Returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
We may contact you to ascertain the quality, freshness or physical condition of the product prior to issuing refund.
In case you receive a product that is different from what was ordered basis the Product description provided on FojiMitra, you may contact FojiMitra customer care for initiating return/refund process within 48 hours of the delivery of the Product.
Pet Toys, Aquarium & Accessories, Bird Accessories & Cages, and Other Pets Accessories, Training & behaviour Aids, Leashes, Habitats and Supplies, and Apparel
7 days Returnable
You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Furniture (Bedroom, Living, Dining, Outdoor, Indoor)
Non-Returnable
The Products under this category are non-returnable
However, in the rare event if the Product is damaged or defective or has missing part or different from what was ordered basis the Product description provided on FojiMitra, you are required to contact FojiMitra customer care to intimate any damage or defect or missing part or difference in the Product basis the description provided on FojiMitra, within 72 hours of delivery.
In any case, the return shall be initiated only when the Product is not used, and is cleaned, not altered or tampered by you. The Product should not have any foul odour, perfume, stains, dents, scratches, tears or damages unless otherwise delivered in such a condition.
In addition to the abovementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Any damage caused to the Product post-delivery due to wrong handling or poor assembly by you, such damage would render the Product ineligible for return/ refund.
In case of any issue arising after 7 days of delivery users may contact the manufacturer directly under the product warranty provided by the manufacturer (as applicable).
Auto Care (car freshener, cleaning kits, brake fluid and lubricants, paint care, wax and shampoos, batteries and accessories)
Non-Returnable
Products under this category are non-returnable due to consumable nature. In the rare event you receive a damaged, defective or different product you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Industrial and Scientific Tools, Lab & Scientific Products, Test & Measure & Inspect Instruments, Power & Hand Tools and Organisers, Robotics (drill machine, measuring instruments, cutting tools, plumbing tools, scales and balances, lab supplies)
7 Days Returnable
You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the refund. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
Janitorial & Sanitation Supplies and Personal Protective Equipment (personal protective instrument, safety goggles, cleaning chemicals and tools, mask, hand gloves)
Non-returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature. In the rare event you receive a damaged, defective or different product you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.
Home Safety & Automation, Hardware & Plumbing, Paint, Wall Treatments & Supplies
7 Days returnable
You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on FojiMitra.
Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the refund. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
Packaging supplies, Kitchen & Bath Fixtures, Building Supplies (Gating & Railing, Tiles) Paint & Primer, Hardware & Plumbing (Adhesives & Sealers, Drain Cleaning Equipment)
Non-returnable
Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature. In the rare event you receive a damaged, defective or different product you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.